Terms of Service

Effective date: September 10, 2026. These terms govern your use of MS Exam Lab (msexamlab.com), operated by Data Citadel LLC. By creating an account or using the service, you agree to them.

1. The service

MS Exam Lab is an independent study aid for Microsoft certification practice. It is not affiliated with, endorsed by, certified by, or sponsored by Microsoft Corporation. "Microsoft", "Azure", "Power BI", and exam codes are trademarks of Microsoft Corp. The service does not host exam dumps, leaked questions, or copyrighted material.

2. Accounts

You must provide accurate registration information and keep it current. You are responsible for safeguarding your credentials and for all activity under your account. We may suspend or terminate accounts that violate these terms or abuse the service.

3. Acceptable use

You agree not to scrape or systematically extract the question bank, share Pro credentials, redistribute AI-generated or seeded questions, or use the service in violation of any exam nondisclosure agreement.

4. Subscriptions & billing

Payments are processed by Stripe. Discount codes are subject to validation and usage limits. Plans: Free ($0, unlimited untimed practice, seeded per-cert bank up to 300 questions); Pro One-time ($15 for 1 month) · Pro Monthly ($7 per month billed $21 every 3 months) · Pro Annual ($50 per year). Pro adds fresh AI-generated questions, timed 40- and 60-question simulations (pass mark 700/1000), hints, study mode, and shareable passing links. See pricing for full details.

5. Refunds

14-day money-back guarantee: if you're not satisfied, email [email protected] within 14 days of purchase for a full refund. Applies to all paid tiers (Pro One-time, Pro Monthly, Pro Annual).

6. Disclaimers and limitation of liability

The service is provided "as is" without warranties of any kind. Data Citadel LLC's total liability is capped at the total amount you paid in the 12 months preceding the claim. Indirect, incidental, special, consequential, and punitive damages are excluded.

7. No guarantee of exam outcomes

Practice scores do not guarantee exam results. The official Microsoft exam is the only authoritative check.

8. Dispute resolution

Governed by the laws of the state in which Data Citadel LLC is organized. Contact [email protected] first and allow 30 days for informal resolution; unresolved disputes go to binding arbitration or the courts of that state.

9. Changes to these terms

Material changes are announced via a site notice and email where available. Continued use after changes take effect constitutes acceptance.

10. Contact

Data Citadel LLC — operating MS Exam Lab. Questions: [email protected].