Dynamics 365 Customer Service & Sales drills

Cases, knowledge management, and AI-assisted customer engagement. This drill draws its 25 questions from the practice banks of 3 related Microsoft certifications (MB-230, AB-210, AB-250), so one session covers the topic everywhere it appears across the exam family. Free to browse; unlimited per-exam practice on MS Exam Lab.

Exams this drill covers

MB-230: Dynamics 365 Customer Service Functional Consultant Associate practice

Associate-level · Dynamics 365 track · ~50 questions · 100 minutes · Study guide updated March 11, 2026.

Skills measured on MB-230 that this drill covers:

• Manage cases in Customer Service (~53%)
• Extend Customer Service (~17%)

AB-210: Dynamics 365 Sales AI Consultant Associate practice

Associate-level · Dynamics 365 track · ~50 questions · 120 minutes.

Skills measured on AB-210 that this drill covers:

• Configure Dynamics 365 Sales core features for AI (~17%)
• Optimize AI-driven sales (~22%)
• Extend and enhance Sales (~12%)

AB-250: Dynamics 365 Contact Center AI Engineer Associate practice

Associate-level · Dynamics 365 track · ~50 questions · 120 minutes.

Skills measured on AB-250 that this drill covers:

• Deploy Dynamics 365 Contact Center (~17%)
• Configure the Dynamics 365 Contact Center representative experience (~17%)
• Manage analytics for the Dynamics 365 Contact Center (~12%)

More drills like this

• Dynamics 365 Business Central
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Skills outlines are compiled from Microsoft's official study guides (Microsoft Learn). Maintained and kept current by the MS Exam Lab team.